Session 2: Mediation Skills for Board Chairs - Navigating Conflict and Building Consensus

Conflict in the boardroom is inevitable—but how it is managed can determine whether a board operates cohesively or becomes dysfunctional. Board chairs play a crucial role in mediating tensions between directors, between the board and management, and even among external stakeholders.  

In this collaborative session, board chairs will acquire practical mediation skills, including active listening, de-escalation techniques, and consensus-building strategies. Participants will engage in real-life conflict scenarios, communication exercises, and reflective discussions to sharpen their ability to facilitate productive dialogue and maintain board unity. 

By the end of the session, participants will:

• Learn practical methods for resolving boardroom tensions and guiding discussions toward solutions. 
• Gain tools for detecting underlying concerns, reading boardroom dynamics, and understanding unspoken tensions. 
• Study structured approaches to de-escalate conflicts and prevent disruptive disagreements. 
• Develop strategies to balance diverse perspectives and drive consensus without taking sides. 
• Explore ways to bridge gaps between directors and executives while ensuring alignment with governance objectives.